We stand behind every piece we sell. If something isn't right, we'll make it right.
You have 7 calendar days from the date of delivery to initiate a return or exchange. Requests made after this period will not be accepted.
Email veloraware@gmail.com or call 01521711716 with your order number and reason for return.
Our team will review your request and respond within 24 business hours with approval and instructions.
Pack the item securely in its original packaging. Our team will arrange a courier pickup from your address.
Once the item is received and inspected, your refund or exchange will be processed within 3–5 business days.
Refunds are issued to the original payment method (bKash, Nagad, bank transfer, or card). COD orders will receive refunds via bKash or Nagad. Please allow 3–5 business days for the amount to reflect.
Questions about your return?