Everything you need to know about ordering, shipping, returns, and more.
Standard delivery within Dhaka takes 2–3 business days. Outside Dhaka takes 4–7 business days. Express delivery options are available at checkout.
Yes, we ship to all districts across Bangladesh via our courier partners (Steadfast, Pathao, Redx).
Absolutely. Once your order is dispatched, you'll receive a tracking ID via email and SMS. You can also track from your order history in your VELORA account.
Inside Dhaka: ৳70. Outside Dhaka: ৳130. Orders above ৳3,000 qualify for free shipping within Dhaka.
We accept returns within 7 days of delivery, provided the item is unused, unwashed, and in its original packaging with tags intact.
Contact us at veloraware@gmail.com or call 01521711716 with your order number. Our team will arrange a pickup within 48 hours.
Items purchased at a discounted price are not eligible for return or exchange unless they arrive damaged or defective.
Each product page includes a detailed size guide. We recommend measuring your chest, waist, and hip to compare against our size chart.
Every item at VELORA is 100% authentic and quality-checked before dispatch. We do not sell replicas or imitations.
Each piece comes with specific care instructions on the label. Generally, we recommend cold machine wash or gentle hand wash for longevity.
We accept bKash, Nagad, Rocket, VISA, Mastercard, and Cash on Delivery (COD).
Yes, COD is available for orders within Bangladesh. A small confirmation call may be placed before dispatch.
Yes. All online transactions are encrypted via SSL. We do not store any card details on our servers.